Customer Care
All Susan Bloom Gallery products are made to order. When you place an order, it goes directly to our fulfilment partner for printing, quality inspection, and dispatch. We do not hold pre-printed stock — every piece is made fresh for you.
Production time: 2–3 business days for most products. Rugs and large canvas prints may take up to 5 business days. You'll receive an email with tracking information as soon as your order ships.
Production happens Monday–Friday. Orders placed on Friday after 12pm ET, or over the weekend, begin production the following Monday.
| Destination | Carrier | Rate | Estimated Transit |
|---|---|---|---|
| United States | USPS / FedEx | Free on orders over $75 $8.00 flat rate otherwise |
3–5 business days |
| Canada | Canada Post | From $12 | 7–14 business days |
| United Kingdom | Royal Mail / Evri | From $14 | 7–14 business days |
| Australia / NZ | Australia Post | From $16 | 10–18 business days |
| Europe (Germany, France, Netherlands) |
DHL / Deutsche Post | From $14 | 7–14 business days |
Shipping costs are calculated at checkout based on your location and order weight. International orders may be subject to local customs duties and import taxes — these are the responsibility of the recipient.
We stand behind the quality of every print. If you're not satisfied for any reason, we offer a 30-day satisfaction guarantee — contact us within 30 days of receiving your order.
Made-to-order note: Because every product is printed on demand specifically for you, we are unable to offer standard change-of-mind returns. However, if something isn't right with your order, we will always make it right.
Contact us at hello@susanbloomgallery.com with the following:
We respond to all enquiries within 1 business day. If your claim is approved, we will either send a free replacement or issue a full refund — your choice.
You do not need to return the original item for damage or printing defect claims.
Email Us →Orders enter production within a few hours of being placed. If you need to cancel or change something, email us immediately at hello@susanbloomgallery.com. We'll do our best to catch it before printing begins, but we cannot guarantee changes once production starts.
Small prints (up to 12×12) are shipped flat in rigid mailers with corner protection. Larger prints are rolled in tubes with end caps. Canvas prints are boxed. All shipments include moisture-resistant packaging.
Series One prints are open edition and are not individually signed or numbered. If you're interested in a signed limited edition, contact us — we may be able to accommodate this for larger orders.
Custom sizing is available for trade accounts and bulk orders. Contact us with your requirements and we'll provide a quote. See our trade programme for details.
First, check with neighbours and any safe drop locations around your property. If you still can't locate it after 2 days, email us at hello@susanbloomgallery.com with your order number and we'll open an investigation with the carrier and arrange a replacement if needed.